Billing and Collections Manager

The Billing and Collection Team Lead is responsible for managing the end-to-end billing and collection processes and overseeing the performance of the billing and AR team. This role ensures timely and accurate billing, effective follow-up on receivables, client account reconciliation, and alignment with company revenue and cash flow goals. The position also plays a key role in implementing process improvements and maintaining compliance with financial policies and regulatory requirements.

Key Responsibilities

Team Management & Leadership

• Supervise and lead a team of billing and collection specialists.

• Set clear performance targets and monitor team KPIs (e.g., billing accuracy, collection efficiency, aging of receivables).

• Coach and mentor team members, providing regular feedback and development support.

• Ensure timely resolution of escalated issues related to client billing and payments.