Job Description

JOB DESCRIPTION

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Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  • Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
  • Provides desk level training of peers.
  • Assists with creation and updates of team procedures/training documents.
  • Assists with billing projects providing requirements/testing for successful deployment.
  • Analyzes data integrity to resolve reconciliation issues.
  • Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
  • Conducts program analysis and investigates financial data to comply with established procedures and policies.
  • Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods.

    • Rep...

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