Billing & Collections Specialist

Job Description
Key Responsibilities:
- Generate and send invoices to customers accurately and on time.
- Monitor customers SaaS usage from the internal portal and ensure appropriate fees are included in invoices.
- Record payments received and reconcile them against outstanding invoices.
- Ensure all customer billing information is up-to-date.
- Proactively follow up with customers for overdue payments via phone, email, or other communication channels.
- Maintain detailed records of communications during the collection process.
- Work closely with customers to resolve billing discrepancies and issues.
- Record and track company expenses, ensuring proper categorization.
- Generate periodic reports on payment status, outstanding invoices, and usage-based billing.
- Collaborate with finance and operations teams to ensure compliance with company policies and regulatory standards.