Job Description
This role is responsible for providing a high level of customer service, managing up-to-date equipment data in the Dynamics AX system, keeping all relevant documentation up-to-date and maintaining key contacts for invoicing. This role also requires monitoring of customers’ monthly payment cycles and following up as necessary to ensure overdue payments are processed.
Principal Accountabilities
Accountabilities detailed herein are to be carried out in a professional and positive manner. The main tasks include:
CUSTOMER MANAGEMENT
- Service & liaise with customers regarding equipment for on-hire/off-hire
- Upkeep of equipment rental movement records (in rental database) and procedures
- Ensure that all invoices are issued and sent to customers in a timely manner (e.g., via email or courier)
- Rectify incorrect or rejected invoices immediately and resend to customers once amendments are complete
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