Job Description
The Ops Support analyst C09 is an mid-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Should have through knowledge on chargeback cycle
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and o...
**Responsibilities:**
+ Should have through knowledge on chargeback cycle
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
+ Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and o...
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