Job Description
The Billing Operations Program Analyst supports the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing. This role serves as an operational bridge between Billing Operations, IT, Finance, and external vendors, ensuring billing changes, communications, and incidents are managed with strong governance and minimal impact to revenue and customer experience. The role is especially critical during Brightspeed’s transition from legacy billing platforms to SAP BRIM.
Key Responsibilities
Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes.
Coordinate intake, testing, approvals, and deployment of billing communication updates with internal stakeholders and external vendors.
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