Job Description

Job Description

We are seeking a detail-oriented and organized Billing Specialist to join our team. In this role, you will play a crucial part in ensuring the accuracy and efficiency of our billing processes. Your primary responsibilities will include generating invoices and resolving billing inquiries. The ideal candidate has strong MS Office skills, especially Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and fast-paced, therefore a strong candidate must be able to prioritize their work, have a sense of urgency, and proactively communicate and resolve any errors. You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.

Major Duties and Responsibilities: 

Administration

  • Review and verify rates on invoices match customers’ rates
  • Submit daily invoices per customers’ requirements
  • Maintain an organized rate sheet and storage of customer scopes
  • Create reports for daily invoice reconciliation
  • Create customer accounts and billing rules in the Cargo Signal system
  • Provide monthly documentation to the tax team
  • Generate monthly sales commission report
  • Send remittance to Corporate Accounting as needed
  • Support Accounting Manager with miscellaneous projects

    • Customer Service

  • Support customers during the onboarding process by providing documentation required for vendor set up
  • Manage customer purchase orders and capture them on invoices per customer requests
  • Collaborate with the shipping, onboarding, and sales teams to understand billing requirements for new customers
  • Provide timely responses for invoice inquiries
  • Support Business Operations team as needed

    • Additional Expectations

  • Adhere to Expeditors accounting policies
  • Ability to learn and navigate new systems quickly
  • Demonstrates collaboration and team-building skills – with cross-functional teams of business
  • Utilizes critical thinking skills, assimilates, and recommends solutions rapidly—then delivers and institutes approach or fix
  • Strictly compliant to internal and external regulations
  • Follows all Cargo Signal and customer operating procedures
  • Meets company standards of 52 hours training per year per employee

    • Reporting Structure

    The Business Operations Specialist reports directly to the Business Operations Supervisor, with a dotted line to the Accounting Manager.

    Qualifications

  • Analytical with strong attention to detail
  • Excellent oral and written communication skills
  • Extremely strong ownership, time management, communication, and customer service skills
  • Has a demonstrated strong work ethic, and reliability
  • Previous experience with Windows based software, Outlook Email and various PC-based software programs including Data Entry skills
  • Outstanding MS Office, strong Excel skills
  • Power Query/Automate knowledge a plus

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