Job Description

What Will you do?


  • Act as Subject Matter Expert for application operations
  • Handle incidents and manage billing cycle activities
  • Execute and monitor change requests and support activities
  • Apply expertise in Kenan billing systems
  • Work flexibly across shifts, including night shifts
  • Utilise Unix, SQL, PL/SQL for operational tasks
  • Contribute to continuous improvement initiatives
  • Maintain SLA and KPI standards
  • Provide technical solutions to operational challenges


Who you are?


  • Experienced professional with 5+ years in telecom operations
  • Proficient in Unix Shell Scripting, Oracle SQL, and PL/SQL
  • Knowledgeable in Kenan billing systems and L2 operations
  • Familiar with Python and Unix-based environments
  • Solution-oriented with clear communication and open-minded approach
  • Able to think critically and apply judgement in operational scenarios
  • Committed to maintaining service excellence and stability

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