Billing Support Specialist - US Remote

What You'll Do

• Serve as the primary point of contact for customer billing inquiries, including invoices, credits, adjustments, usage questions, and payment-related issues.


• Maintain customer information in the billing and finance systems - such as tax, purchase orders, or contact information (Email, address, etc.)


• Investigate and resolve billing cases accurately and within defined SLAs, escalating complex issues when needed.


• Clearly explain billing concepts, charges, and outcomes to customers in a professional, empathetic, and easy-to-understand manner.


• Partner with Finance, Sales, Deal Desk, and Client Services teams to resolve discrepancies and ensure billing accuracy.


• Coordinate with internal stakeholders to validate contract terms, pricing, usage data, and billing logic.


• Act as a customer advocate when billing issues surface broader process or system gaps.


• Docume...