Black-Belt Assistant Manager

Basic Information:

• Location: Pune
• Grade: BPO4/5
• Qualification – Certified Black Belt with relevant experience in Transformation
• Shift timings: The role entails working across accounts and geographies. Thus, while the suggested shift starts at 1pm, the actual shift start time will vary based on projects supported and prioritized
• Weeks Offs: Sat/Sun (to vary based on project priority)
• Pickup Boundaries: As per TCS policy

Job Description

• Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.
• Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.
• Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence
• Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.
• Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.
• Quality Assurance and Quality Improvement support to multiple accounts
• Lead Transformation /CI program for the Customer
• Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities
• Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement
• Support in new process Transition and ensure timely deliverables as per Transition plan
• Create re-useable Assets in form of Case Studies

Job Requirement:

• 8+ years of experience in process improvement function having a good understanding of Lean Six Sigma and Design Thinking concepts
• Good understanding of the BFSI Insurance domain along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions
• Experience in defining customer journeys, mapping business processes, and proposing pragmatic alternatives for quantifiable business impact
• Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.
• Lead multiple simultaneous transformation projects remotely
• Experience in handling clients, ability to understand client problems, derive digital imperatives and define a digital roadmap

Skill Sets:

• Over 8 years of quality and process improvement experience
• Certified Black Belt in Lean Six Sigma
• Should have led / mentored 2-3 LSS BB projects
• Good knowledge of various process improvement tools and techniques
• Excellent communication and presentation skills with an ability to influence change and to convey ideas and requirements to diverse stakeholders.
• Design Thinking certification will be an advantage
• Capability to work under time pressure in a dynamic business environment & ability to collaborate with multiple stakeholders virtually