Job Description

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

Job Title: Service Excellence Leader – Managed Services


Employment Type: Full-Time


Experience Level: Senior Manager

Role Overview


This leaders will be responsible for ensuring delivery quality, adherence to SLAs, embeddingbest practices, and leading continuous improvement initiatives leveraging Six Sigma, ITIL4, AI,and Automation.

Key Responsibilities


Process And Service Excellence

  • Define and implement frameworks for service quality and operational excellence.

  • Drive standardization, automation, and optimization across Managed Services.

    • Continuous Improvement

  • Apply Lean & Six Sigma Black Belt met...

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