Job Description
Position Description:
Senior BMC Helix Solution Architect / Integration Lead
Role Purpose
Own end-to-end architecture, development, and integration of BMC Helix Experience, ITSM, CMDB, and Digital Workplace platforms, delivering scalable enterprise solutions.
Key Responsibilities
Architect and lead implementation of:
BMC Helix ITSM, Digital Workplace, CMDB, Smart Reporting
Design complex integrations with:
Helix Integration Studio
Atrium Integrator / Orchestrator
Monitoring tools, HR systems, Asset tools, Cloud platforms
Lead development of:
Custom workflows, UI, business logic
REST/SOAP APIs and data synchronization
Define CMDB strategy:
CI taxonomy, reconciliation, service modeling, audits
Build executive dashboards for:
Service health, SLA, Experience (XLAs), Trends, RCA
Drive automation using:
Helix Innovation Suite
AIOps & event correlation (where applicable)
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