Bombay Shirt-ASM Customer Relation

Customer Relationship Manager (CRM) - Job Description

A Customer Relationship Manager (CRM) is responsible for maintaining and

strengthening relationships with clients to ensure satisfaction, retention, and business

growth. They act as a bridge between the company and customers, ensuring a seamless

experience, addressing concerns, and identifying opportunities to enhance client

engagement.

Key Responsibilities

1. Client Relationship Management:

o Build and maintain long-term relationships with customers.

o Serve as the primary point of contact for client inquiries and concerns.

o Develop personalized engagement strategies to enhance customer satisfaction.

2. Customer Support & Problem Resolution:

o Address customer complaints and prov...