Bombay Shirt-ASM Customer Relation

Customer Relationship Manager (CRM) - Job Description

A Customer Relationship Manager (CRM) is responsible for maintaining and

strengthening relationships with clients to ensure satisfaction, retention, and business

growth. They act as a bridge between the company and customers, ensuring a seamless

experience, addressing concerns, and identifying opportunities to enhance client

engagement.

Key Responsibilities

1. Client Relationship Management:

o Build and maintain long-term relationships with customers.

o Serve as the primary point of contact for client inquiries and concerns.

o Develop personalized engagement strategies to enhance customer satisfaction.

2. Customer Support & Problem Resolution:

o Address customer complaints and provide solutions in a timely manner.

o Monitor customer feedback and implement necessary improvements.

3. Account Management & Retention:

o Track customer accounts to ensure continued engagement and retention.

o Identify opportunities for upselling or cross-selling products and services.

o Conduct regular follow-ups and check-ins with key clients.

4. Data Analysis & Reporting:

o Analyse customer data to identify trends and areas for improvement.

o Generate reports on customer satisfaction, retention rates, and

engagement.

5. Collaboration with Internal Teams:

o Work closely with sales, marketing, and product teams to align customer needs with business goals.

o Provide customer insights to support product development and service enhancements.

6. Customer Engagement & Loyalty Programs:

o Develop strategies to enhance customer loyalty and advocacy.

o Plan and execute customer engagement events, surveys, and outreach programs.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven experience in customer relationship management, sales, or customer service.

• Excellent communication, negotiation, and problem-solving skills.

• Strong analytical and data interpretation abilities.

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

• Ability to multitask and manage multiple client accounts effectively.

• Strong customer-focused mindset with a passion for building relationships.

Preferred Qualifications

• Experience in a specific industry (e.g., SaaS, retail, finance, healthcare).

• Knowledge of digital marketing and customer engagement strategies.

• Familiarity with customer service best practices and trends.

Salary & Benefits

• Competitive salary (varies based on industry and experience).

• Performance-based incentives and bonuses.

• Health insurance, retirement plans, and paid leave.

• Professional development opportunities and training.

• Flexible work options (remote or hybrid, depending on the company).