Boutique Manager

A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family.

A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business.

• leads the team to initiate and develop long‑term relationships with clients
• sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• coordinates contact campaigns and supervises use of all CRM tools
• supervises client database, and in particular knows vic clients of the store
• proactively proposes activities to meet/exceed clients’ expectations

• leads by example and supervises sales on the floor to improve business performance and customer service
• ensures full engagement of the team with omnichannel services offered by the maison
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