BPO Associate Director

• Manages a staff of professional-level team members or manages a team through lower-level supervisors.

• Works within general policies and management guidance, independently determining approach to managing daily operations.

• Provides guidance and technical advice, becoming actively involved as necessary.

• Provides leadership of assigned departments through subordinate leaders.

• Analyzes budget variances and participates in the development of action plans.

• Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients.

• Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations.



• Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage



• • Ability to develop comprehensive an...