BPO Controller

At CUSTOMER OPERATION SUCCESS S.A.S. we are looking for our next Controller to join us in our team. If you are an extreamly organize and passionate about data analitytics professional, this is the opportunity you're waiting for.
As Controller, you will be responsable of supervise call center agents, monitor performance metrics, analyze data for process improvement, ensure compliance with regulations and handle escalated customer inquiries.
What do you need to be part of this team:
- At least 6 months of work experience in related roles.
- Technical or Technological deegree.
- Strong knowledge in the use of Excel, Microsoft Office, SQL, and Power BI.
- English B2+/C1
Job conditions:
Indefinite term contract
Salary: $2' Comission $ Monthly payment)
Schedule: Sunday to Sunday 8:00am to 8:00pm (42 hours per week).
100% on site: Bogotá - Chapinero
Benefits for you:
Laika membership (Upon availability)
Netflix/Spotify (Upon availability)
pr...