Job Description

JOB DESCRIPTION

Position's General Duties and Tasks

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

    • Requirements for this role include:

  • Ability to work regularly scheduled shifts from Monday-Friday according to US time.
  • High school diploma
  • 1+ year(s) of experience using a computer with Windows PC applications...

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