Job Description

JOB DESCRIPTION

Req ID: 352054 

We are currently seeking a BPO Manager to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

Position: BPO Manager

We are seeking a dedicated and experienced BPO Manager. Responsible for end-to-end service delivery of assigned client accounts, ensuring SLA compliance, quality excellence, cost efficiency, and client satisfaction. This role leads multiple teams, drives performance improvement, manages client relationships, and ensures regulatory and operational compliance in a fast-paced outsourcing environment. 

This position is eligible for company benefits

Basic Qualifications:

  • 10 Years’ experience in BPO Manger Role
  • 5 Years’ experience Proven ability to manage SLAs, quality, and client escalations.
  • 5 Years’ experience managing financial services accounts
  • Bachelor’s Degree (Business, Operations, Finance, or related field)
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