Job Description

A global BPO company is looking for a results-driven Business Analyst to support operational excellence in Quezon City. You will analyze business processes, contact center performance, and client requirements to drive efficiency, cost optimization, and service quality improvements. The ideal candidate has a Bachelor’s degree and 2–4 years of experience in a BPO environment, with strong analytical and communication skills. This role offers a chance to leverage advanced technologies to enhance customer experience and operational efficiency.
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