BPO professional

Key Responsibilities:

• Manage inbound and outbound customer calls, emails, and chats
• Resolve customer queries and complaints efficiently
• Maintain accurate records of customer interactions and transactions
• Follow company policies and quality standards
• Collaborate with team members to achieve departmental goals
• Adapt to rotational shift schedules including night shifts

Candidate Profile:

• Good command over spoken and written English
• Graduate or undergraduate degree holders
• Prior experience in BPO preferred but freshers can apply
• Strong multitasking and problem-solving skills
• Ability to work under pressure and meet targets
• Immediate joiners preferred