Job Description

A leading outsourcing company located in Metro Manila is seeking a Quality Assurance Officer to ensure that the QA team meets monitoring standards across all customer contact points, such as web, voice, and chat. The role involves monitoring KPIs, coaching team members, and analyzing data for trends. Candidates should be college graduates with at least 2 years of call center experience and a willingness to work night shifts. This position offers opportunities for professional growth in a dynamic environment.
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