Job Description
Head – Banking Operations & Delivery
Experience Required: 10 Years
Role Overview:
The role involves end-to-end management of banking operations and service delivery, driving operational excellence, transformation, and client satisfaction across multiple global banking processes. The incumbent will be responsible for managing large-scale delivery teams, ensuring adherence to SLAs, maintaining governance standards, and fostering innovation through automation and process improvement initiatives.
Key Responsibilities:
Operational Management
Lead and oversee banking operations across multiple verticals — including retail, commercial, corporate banking, cards, payments, and reconciliations.
Ensure compliance with regulatory and operational risk standards, both internal and external.
Manage transaction processing, reconciliations, settlements, and exception handling with zero defect focus.
Oversee large-scale tra...
Experience Required: 10 Years
Role Overview:
The role involves end-to-end management of banking operations and service delivery, driving operational excellence, transformation, and client satisfaction across multiple global banking processes. The incumbent will be responsible for managing large-scale delivery teams, ensuring adherence to SLAs, maintaining governance standards, and fostering innovation through automation and process improvement initiatives.
Key Responsibilities:
Operational Management
Lead and oversee banking operations across multiple verticals — including retail, commercial, corporate banking, cards, payments, and reconciliations.
Ensure compliance with regulatory and operational risk standards, both internal and external.
Manage transaction processing, reconciliations, settlements, and exception handling with zero defect focus.
Oversee large-scale tra...
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