Job Description
**Key Responsibilities:**
**Operations Management**
+ Own end-to-end delivery of L1 Helpdesk support operations.
+ Ensure adherence to SLAs, KPIs, and client contractual requirements.
+ Monitor daily service desk performance and manage escalati...
**Operations Management**
+ Own end-to-end delivery of L1 Helpdesk support operations.
+ Ensure adherence to SLAs, KPIs, and client contractual requirements.
+ Monitor daily service desk performance and manage escalati...
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