Job Description

About the Role

We are seeking a Service Desk Engineer to provide advanced technical support and contribute to the stability and efficiency of IT services. This role is ideal for professionals with strong troubleshooting skills and hands-on experience in enterprise IT environments.

Key Responsibilities

  • Provide second-level technical support for hardware, software, systems, and network-related issues

  • Investigate, diagnose, and resolve escalated incidents and service requests

  • Administer and support user accounts, groups, and access controls

  • Support enterprise tools such as Active Directory, O365, VPNs, and endpoint management solutions

  • Identify recurring issues and contribute to root cause analysis and documentation

  • Collaborate with internal teams to ensure timely resolution of issues

  • Maintain accurate technical documentati...

Apply for this Position

Ready to join Unity Communications? Click the button below to submit your application.

Submit Application