BPO Solution Consultant

The Solutions Consultant is responsible for understanding and analyzing client needs and challenges to provide tailored solutions that enhance operational efficiency and effectiveness. This role collaborates closely with cross‑functional teams to design and implement strategies that drive measurable business results for clients.

Key Responsibilities

Client Consultation: Engages with clients to identify their business needs, challenges, and objectives, conducting thorough assessments to gather detailed requirements.

Solution Design: Develops innovative solutions aligned with client needs, leveraging BPO services such as customer support, technical support, and back‑office operations. Identifies and recommends process improvements as part of solution proposals.

Presentations and Demos: Creates and delivers compelling presentations and coordinates product demonstrations for stakeholders, clearly articulating the value proposition of proposed solutions. ...