BPO Team Lead

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Manila, National Capital Region (PH-00), Philippines (PH). The required schedule availability for this position is between Monday‑Friday 7:00 am to 7:00 pm (Central Time). OT during evenings and Saturdays could also be required based on business needs.

Basic Qualifications

• 2 Year experience as a SME or higher in a contact center environment
• 1 year in current role with NTT Data
• 2 years NTT Data Service Date
• 2 Years MS Office Suite Experience including report writing and presenting.
• 2 Years experience in Metrics Management – Data‑driven approach towards Metric Management
• High school diploma or GED Required.

Responsibilities