Job Description

Job Title: BPO Team Lead

Location: Mumbai, India
Experience: Minimum 2 years of overall experience, with a minimum of 6 months in team management and escalation handling.
Job Type: Full-time
About Us: We are a leading Business Process Outsourcing (BPO) company dedicated to delivering high-quality services across various industries. Our commitment to exceptional customer experiences and innovative solutions sets us apart in the industry.

Job Description:

We are seeking a BPO Team Lead to oversee and lead a team of customer service representatives. The ideal candidate will have at least 2 years of experience in the BPO industry, with a proven track record in team management and escalation handling.

Responsibilities:

  • Team Leadership:
  • Lead and inspire a team of customer service representatives to achieve performance goals.
  • Conduct regular team meet...

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