BPO Team Lead

Basic Qualifications

• 2 Year experience as a SME or higher in a contact center environment
• 1 year in current role with NTT Data
• 2 years NTT Data Service Date
• 2 Years MS Office Suite Experience including report writing and presenting.
• 2 Years experience in Metrics Management - Data-driven approach towards Metric Management
• High school diploma or GED Required.

Responsibilities

• Demonstrate exceptional client service skills and leadership capabilities.
• Apply comprehensive knowledge and understanding of project management principles and methodologies.
• Utilize solid analytical and problem-solving skills to address challenges effectively.
• Make quick decisions and implement action items with agility in an expedited time frame.
• Monitor team performance and report results and issues to higher-level leadership.
• Assist the team with escalated client or account is...