Job Description

What if I told you that you can get paid for being the friend who often gives advice andhelps others avoidbig red flags? Ifpeoplenaturally turn toyouwhen theyneedguidance, whetherit’sexplaining a process or helping someone gain confidence, we need you.

Unity Communications is looking for a Trainerwho can helpteams build skills, strengthen performance, and grow into their potential.In this role,you’lldeliver effective onboarding and ongoing learning experiences and help leadershipidentifytraining needs, address performance gaps, and ensure teams are set up for success.

Apply today!

How You Spend Your Eight Hours

  • Partner with Operations leaders, Team Leads, and Managers to ensure agents meet performance and quality standards

  • Conducttrainingneedsanalysis (TNA) toidentifyskill gaps and improvement opportunities

  • Design, deliver, and improve onboarding and ongoing training programs for agents and campaigns

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