Job Description

Job Description :Role Responsibilities:
  • Greeting and engaging with customers on banking hall floor – enquiring as to their needs
  • Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required
  • Handling basic queries and complaints – directing to senior staff as required
  • Engaging with customers using iPads, updating customer information and sales needs
  • Identifying sales opportunities, handing over to suitable staff as required
  • Handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day
    • Essential Skills and Experience:
  • Customer Service experience, high standard of service and demonstrated awareness of the importance of same
  • Resilient and hard-working – busy work environment
  • Good communication and interpersonal...

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