Job Description

Work with management in establishing growth, sales, and profit objectives for the Gold Loan department;
provide input to these objectives and to the manner in which performance will be measured and
controlled.
● Ensure training & development of all Gold Loan Staffs
● Ensuring basic operational hygiene, while following product guidelines & laid-down process
● Oversee the proper security & storage of Gold packets
● Ensuring optimum customer service.
● Maintain current knowledge of the guidelines of the Reserve Bank of India and all other regulatory
authorities relating to Gold Loan operations
● Ensure that all reporting and management information is provided on a timely basis to the higher
management
● Conduct regularly scheduled sales and customer service meetings; actively encourages staff to build
customer relationships
● Regular Branch Visit , DSC & active participation in all kind of promotional & marketing activities.
● Implement strategies to achieve financial targets and qualitative goals assigned to the branch as part of
Bank’s overall strategic plan
● Review Gold Loan Valuers performance throughout the probationary period and on an annual basis
thereafter. Supervising assayer’s daily activity
● Develop forecasts, financial objectives and business plans
● Performing such other tasks as maybe assigned by the Management
● Replying to concurrent Audit
● Tracking Margin Money scenarios & ensuring collection of all Overdue
● Organizing Auction of Gold Loan , as per requirement
● Ensure to achieving the disbursement , booksize and collection target month on month.
● Ensuring timely renewal of Gold Loan, A/C’s, thus arresting portfolio erosion and Any other duties as may be
assigned
2
● Supervision of Valuation process
● Need to actively engage in implementation of the New Gold Loan System.

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