Job Description

We’ 98% stock accuracy and minimise stockouts.
• Corporate reporting: timely, accurate branch reports and forecast inputs.
• Customer experience: resolve escalations and own branch NPS/CSAT improvements.
• Talent pipeline: recruit for service and sales roles; own local employer brand.
• Innovation: test and scale tools/processes that raise productivity and customer value.
What we’re looking for...
• 4+ years managing a branch or multi-site retail/field operation, with P&L experience.
• Demonstrated commercial impact (revenue/margin results) and evidence of cost optimisation.
• Strong analytical skills, able to read a P&L, build simple forecasts, and prioritise actions.
• Experience hiring: Coaching and retaining front-line teams.
• Operational discipline: Inventory control, compliance, and scheduling.
• Proven track record of improving customer satisfaction metrics.
• Comfortable with technology: CRM/BI exposure or quick to learn new tools.
• Exce...

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