Job Description
Branch Profitably
Monitor brokerage of the branch/dealer.
Monitors Customer calling/trading.
Monitoring income from other product.
New addition of customer.
Recruitment & Retention
Identify certified candidates suitable for hiring.
Coordinate with recruitment team for speedy on boarding.
Handholding the team for better performance.
Align team members with the process and norms of the company.
Counseling & motivating the team members.
Conduct team meetings to understand their work experience and offer resolution.
Customer Service
Activation/Managing of the customer in the branch.
Resolving customer concerns.
Ensuring customer satisfaction across all levels.
Update top customers of all branches of event/market movements.
Coordinating with research team for advice/review of portfolio for top customers on regular basis.
Relationship Management
Conduct joint visits to customers and HDFC Bank branch with the Relationship Managers for m...
Monitor brokerage of the branch/dealer.
Monitors Customer calling/trading.
Monitoring income from other product.
New addition of customer.
Recruitment & Retention
Identify certified candidates suitable for hiring.
Coordinate with recruitment team for speedy on boarding.
Handholding the team for better performance.
Align team members with the process and norms of the company.
Counseling & motivating the team members.
Conduct team meetings to understand their work experience and offer resolution.
Customer Service
Activation/Managing of the customer in the branch.
Resolving customer concerns.
Ensuring customer satisfaction across all levels.
Update top customers of all branches of event/market movements.
Coordinating with research team for advice/review of portfolio for top customers on regular basis.
Relationship Management
Conduct joint visits to customers and HDFC Bank branch with the Relationship Managers for m...
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