Job Description

MONEY EXPRESS 

BRANCH MANAGER

SAN SEBASTIAN BRANCH 

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Branch Manager administers, plans, organizes, analyzes, and accomplishes the Branch objectives, as well as solves problems and situations within the Unit. The Branch Manager also supervises, evaluates, and develops the Branch personnel.

What you’ll do:

  • Encourages the business development by effectively managing the Branch.
  • Analyzes and promotes the objectives and targets of the Unit.
  • Analyzes daily financial reports.
  • Assigns tasks to personnel in accordance with their knowledge and experience.
  • Guarantees the delivery of an appropriate quality of service satisfying client’s needs.
  • Enforces the compliance of applicable laws, policies and regulations within the Branch.
  • Manages and controls the cash, including daily deposits, petty cash and cash register tally.
  • Maintains the delinquency and loss potential in the minimum level and within the established objectives.
  • Orients the personnel about changes in procedures and policies.
  • Supervises, trains, evaluates and develops the personnel of the Branch.
  • Encourages the compliance of all objectives, targets and projected results for the branch.
  • Performs any other related task assigned by Supervisor.
  • Contact clients with delayed accounts by phone call making or visiting when needed. 

    • What You’ll Need:

    Bachelor’s Degree and four years of relevant experience within the Banking Industry, as well as one year of personnel supervision experience. Or an Associate's Degree with at least six years of relevant experience within the Banking Industry as well as two years of supervision experience.

    Competencies:

  • Knowledge of legal procedures, techniques and methods used for collections proposes
  • Office equipment management
  • Under pressure working capability
  • Interpersonal communications skills
  • Analytical ability
  • Operational procedures application capability
  • Write, speak and comprehend English and Spanish
  • Administration and management knowledge
  • Supervisory skills
  • Customer service knowledge
  • Mathematical reasoning ability

    • *The candidate must be available for rotating on Branches.

    EQUAL EMPLOYMENT OPORTUNITY EMPLOYER

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