Job Description
**Overview**
We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
**Responsibilities**
+ Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
+ Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
+ Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
+ Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectation...
We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the (Region) General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.
**Responsibilities**
+ Manage all aspects of the CSC’s profit and expense activity which includes sales, inventory, fleet, staffing and customer acquisition and retention
+ Manage the CSC staff which includes interviewing, hiring, coaching, training and managing performance
+ Monitor and assure compliance in areas including safety, health/environmental, human resources and financial/ ethical considerations
+ Ensure all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectation...
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