Branch - Operations - Executive

Key Responsibilities:

Operations Management:

• Oversee and manage all aspects of daily branch operations.
• Develop and implement efficient operational processes to improve productivity and reduce costs.
• Monitor and analyze operational performance, identifying areas for improvement.

Customer Service:

• Ensure a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Train and supervise staff to deliver excellent customer service.
• Implement customer service standards and guidelines.

Team Leadership:

• Recruit, train, and supervise branch staff.
• Set performance goals and conduct regular performance reviews.
• Foster a positive and collaborative work environment.

Compliance and Risk Management:

• Ensure compliance with company policies, ...