Job Description
Job Summary
- Approve daily transactions for selected products as applicable (e.g. traveler's cheques, cashier's orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limitsManage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:
- Dual control of Cash functions
- Control of Security stationary, deliverables ...
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