Branch Operations Manager

Job Summary

To lead branch operations by driving revenue growth, ensuring service quality, maintaining operational and compliance standards, developing the team, with the goal of achieving strong business results and delivering excellent customer experience. This position requires excellent people management, financial acumen, and patient centric approach.

Primary Responsibilities

1. Revenue & Expense Management Optimize doctor productivity and manage refunds, cancellations and petty cash reconciliation. Ensure timely cash handover / deposits, verification of credit/on-payment bills and strict control on outstanding payments. Implement cost control initiatives and strengthen servicing of prescriptions for referral and empanelled doctors.

2. Service Quality & Patient Experience Ensure adherence to TAT for o billing-to-service o service-to-report delivery across modalities. Maintain high s...