Branch Operations & Service Manager

Job Requirements About the Role The Branch Operations and Service Manager in the Rural Banking division plays a pivotal role in driving customer satisfaction loyalty and retention This role is responsible for establishing and maintaining high standards of customer service across rural branches ensuring proactive resolution of customer queries and fostering a customer-centric culture The role also involves managing service teams implementing best practices and enhancing employee engagement to deliver best-in-class service aligned with the bank s broader organizational goals Key Responsibilities Primary Responsibilities Lead and manage a team of Customer Service Managers across inbound channels and correspondence branches Promote customer-centricity by enhancing service experiences and facilitating organic growth Take ownership of customer issues and ensure timely and proactive resolution Define and implement a clear mission focused on service quality enhancement Stay u...