Branch Operations Subject Matter Expert (SME)

Job Summary

The Branch Operations Subject Matter Expert (SME) is responsible for providing deep functional expertise on branch operations, processes, policies, and regulatory requirements. The role supports branch teams, operations leadership, and cross-functional partners by driving operational excellence, ensuring compliance, improving processes, and supporting change initiatives across the branch network.

Key Responsibilities

Operational Excellence

• Serve as the primary subject matter expert for end-to-end branch operations, including teller services, account servicing, cash management, and customer transactions
• Provide guidance and resolution for complex operational issues escalated from branches
• Ensure consistent implementation of standard operating procedures (SOPs) across all branches

Policy, Compliance & Risk

• Interpret and implement operational policies, regulatory requirements, and interna...