Job Description

Job Title: Branch Relationship Manager

Location: (Branch Location)
Department: Sales / Operations
Reporting To: Branch Manager

Job Summary

The Branch Relationship Manager is responsible for managing customer relationships at the branch level, driving sales of banking/financial products, and ensuring excellent customer service. The role focuses on business growth, customer retention, and smooth branch operations.

Key Responsibilities

  • Build and maintain strong relationships with new and existing customers

  • Identify customer needs and cross-sell banking/financial products such as loans, deposits, insurance, and investment products

  • Achieve branch sales targets and contribute to overall business growth

  • Handle customer queries, complaints, and provide effective solutions

  • Ensure proper documentation, KYC compliance, and adher...

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