Job Description
Position: Branch Service Incharge
Location: Madurai
Key Responsibilities:
- Perform battery testing and diagnosis as per company SOPs using approved instruments.
- Support warranty evaluation, certification, and timely claim processing.
- Supervise, guide, and train service technicians and dealer staff on correct service practices.
- Manage battery movement, records, and stock coordination at service stations and in the field.
- Visit dealer premises and customer locations for service support, battery checking, and complaint resolution.
- Ensure service station and dealer infrastructure hygiene, safety, and compliance standards.
- Monitor service TAT, warranty risk, and adherence to company policies.
- Support failed battery analysis
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