Branch Service Manager

Responsibilities

: • Manage preventative maintenance scheduling, quality, and customer satisfaction • Listen to and resolve customer complaints regarding services, products, or personnel • Hire, train, and evaluate personnel • Assure that each direct report understands the company objectives • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers • Provide staff with assistance in performing difficult or complicated duties • Plan and prepare work schedules, and assign associates to specific duties • Attend company meetings to exchange product information and coordinate work activities with other departments • Prepare sales and inventory reports for management and budget departments • Formulate pricing policies according to profitability requirements • Other projects and tasks as assigned by supervisor