Branches Operations Specialist

Homecare Operational Excellence Coordinator

Homecare is a product category involving massage chair, mattress, air conditioner, and other technical home appliances. These products are regularly serviced by Coway Homecare Technicians. This role is responsible for driving operational excellence across all Homecare branches by developing and standardizing policies and SOPs, ensuring consistent execution, compliance, and governance nationwide.

The role serves as a key coordinator between HQ and Homecare branches, supporting system and process enhancement initiatives by translating operational requirements into practical improvements. It also manages Homecare Technician agreement processes, conducts branch operational audits, monitors inventory governance, and ensures adherence to internal policies and regulatory standards. Through continuous process optimization and cross‑functional coordination, this role plays a critical part in strengthening operational efficiency...