Job Description
-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Control Tower Analyst**
**Role Purpose**:
The Command Centre Assistant Manager will provide support to the Contact Centers for operational management of staffing - to ensure efficient utilization of call center agents to manage contact queues, and optimizing & routing strategy for contact centers. The role holder will be responsible for ensuring that calls are delivered to the most appropriate agents; calls are managed within a...
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Control Tower Analyst**
**Role Purpose**:
The Command Centre Assistant Manager will provide support to the Contact Centers for operational management of staffing - to ensure efficient utilization of call center agents to manage contact queues, and optimizing & routing strategy for contact centers. The role holder will be responsible for ensuring that calls are delivered to the most appropriate agents; calls are managed within a...
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