Business Analysis Manager

Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job location : Mumbai/Gurugram

Role: Manager-Business Analyst

Division : BPO

Experience : 5+ years of experience in relevant role.

Role Summary

We are looking for a Business Analyst with strong expertise in requirement gathering and stakeholder engagement. The role involves working closely with business users, product owners, and technical teams to elicit, analyze, document, and validate business and functional requirements to support successful project delivery.

Key Responsibilities

• Engage with stakeholders to elicit, analyze, and document business requirements
• Conduct requirement gathering sessions including workshops, interviews, and walkthroughs
• Translate business needs into clear Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and User Stories
• Perform gap analysis , impact analysis, and process mapping
• Collaborate with product owners, developers, QA, and project managers to ensure requirement clarity
• Support UAT planning and execution , including test case review and defect triage
• Maintain requirements traceability matrix (RTM)
• Ensure alignment of requirements with business objectives and project scope
• Manage requirement changes and support change control processes

Required Skills & Qualifications

• Bachelor’s degree in Business, IT, or a related field
• Proven experience as a Business Analyst with strong requirement gathering exposure
• Excellent stakeholder management and communication skills
• Hands-on experience with BRD, FRD, User Stories, Use Cases
• Knowledge of SDLC / Agile / Scrum methodologies
• Strong analytical and problem-solving skills
• Experience with tools such as JIRA, Confluence, MS Visio, Excel (or similar)

Good to Have

• Experience in Agile/Scrum environments
• Domain knowledge in Banking, Financial Services, Insurance, Healthcare, or Telecom (as applicable)
• CBAP / CCBA or Agile BA certification

Behavioral Competencies

• Strong attention to detail
• Ability to work with cross-functional teams
• Proactive and solution-oriented mindset
• Ability to manage multiple priorities

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.