Business Analyst 5-ops

Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
- ITIL (Information Technology Infrastructure Library) Certification and 4+ years ITSM (Information Technology Service Management) related experience is critical
- Process development experience (Six Sigma, Lean) strongly desired
- Major Incident / Service Interruption crisis call management, acting as management escalation point of contact strongly desired
- Business analytics background with prior experience developing KPI dashboards strongly desired
- Will perform senior executive level presentation and summary reporting, 5+ years experience strongly desired
- Prior experience with root cause analysis investigation and reporting strongly desired
- Prior experience training and ...