Job Description
**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.**
We deliver **consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world.
At **NTT DATA** everything we do is guided by our **core values** . We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing.
**NTT Data Greece** is looking for a **Business Analyst** in Athens to work with our clients in the **European public sector** .
You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on **service monitoring, performance reporting** , and **data-driven business analysis** . As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.
**Your role:**
+ Support the monitoring of IT services for availability, performance, and anomalies.
+ Assist with incident detection, classification, and follow-up using ITIL-aligned processes.
+ Participate in the preparation of service performance and availability reports.
+ Contribute to on-demand data analysis and quality checks of service operations.
+ Help monitor KPIs and service levels, identifying trends and improvement opportunities.
+ Assist in coordinating testing activities for national and EU-wide customs applications.
+ Collaborate with stakeholders from EU Member States and internal teams.
+ Document support procedures, incident logs, and test results.
+ Participate in meetings and workshops as a supporting consultant.
+ Continuously learn and build knowledge in the domain of the client's IT systems.
**Why NTT DATA?**
We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement**
We are committed to supporting the physical, financial and emotional well-being our of employees
**Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program
We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model
**Talent Friends.** Refer a friend and receive a **bonus** when they join
**We care about you**
**Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions
**Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique**
Please let us know if you require us to accommodate any accessibility needs during the recruitment process.
**Benefits at NTT DATA Greece**
Health insurance for the employee and one dependent family member (100% paid by NTT DATA)
Meal vouchers of 120€ per month (x12)
Corporate mobile phone: subscription & device
Teleworking equipment allowance
Udemy Account
Access to Open Up mental health service
28 days of paid annual leave consisting of your legal holidays and compensation days
**Your profile:**
+ Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
+ 2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.
+ Basic understanding of incident and problem management processes (ITIL familiarity is a plus).
+ Exposure to service reporting, performance metrics or dashboards.
+ Comfortable with tools like Excel, Word, PowerPoint, Outlook.
+ Some knowledge of web technologies such as XML, JSON, or APIs is a plus.
+ Strong interest in working in an EU policy or public administration environment.
+ Excellent written and spoken English.
**Nice to have:**
+ Familiarity with public sector IT systems.
+ Awareness of ITIL concepts or certification (Foundation level is a plus).
+ Knowledge of any additional EU language.
+ Exposure to automated testing or monitoring tools.
+ Experience working in a multicultural or international setting.
Sounds interesting? Apply now or share it with a friend ?
Upon receiving an interview, you may request accommodation for any accessibility needs
We deliver **consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world.
At **NTT DATA** everything we do is guided by our **core values** . We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing.
**NTT Data Greece** is looking for a **Business Analyst** in Athens to work with our clients in the **European public sector** .
You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on **service monitoring, performance reporting** , and **data-driven business analysis** . As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.
**Your role:**
+ Support the monitoring of IT services for availability, performance, and anomalies.
+ Assist with incident detection, classification, and follow-up using ITIL-aligned processes.
+ Participate in the preparation of service performance and availability reports.
+ Contribute to on-demand data analysis and quality checks of service operations.
+ Help monitor KPIs and service levels, identifying trends and improvement opportunities.
+ Assist in coordinating testing activities for national and EU-wide customs applications.
+ Collaborate with stakeholders from EU Member States and internal teams.
+ Document support procedures, incident logs, and test results.
+ Participate in meetings and workshops as a supporting consultant.
+ Continuously learn and build knowledge in the domain of the client's IT systems.
**Why NTT DATA?**
We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement**
We are committed to supporting the physical, financial and emotional well-being our of employees
**Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program
We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model
**Talent Friends.** Refer a friend and receive a **bonus** when they join
**We care about you**
**Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions
**Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique**
Please let us know if you require us to accommodate any accessibility needs during the recruitment process.
**Benefits at NTT DATA Greece**
Health insurance for the employee and one dependent family member (100% paid by NTT DATA)
Meal vouchers of 120€ per month (x12)
Corporate mobile phone: subscription & device
Teleworking equipment allowance
Udemy Account
Access to Open Up mental health service
28 days of paid annual leave consisting of your legal holidays and compensation days
**Your profile:**
+ Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
+ 2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.
+ Basic understanding of incident and problem management processes (ITIL familiarity is a plus).
+ Exposure to service reporting, performance metrics or dashboards.
+ Comfortable with tools like Excel, Word, PowerPoint, Outlook.
+ Some knowledge of web technologies such as XML, JSON, or APIs is a plus.
+ Strong interest in working in an EU policy or public administration environment.
+ Excellent written and spoken English.
**Nice to have:**
+ Familiarity with public sector IT systems.
+ Awareness of ITIL concepts or certification (Foundation level is a plus).
+ Knowledge of any additional EU language.
+ Exposure to automated testing or monitoring tools.
+ Experience working in a multicultural or international setting.
Sounds interesting? Apply now or share it with a friend ?
Upon receiving an interview, you may request accommodation for any accessibility needs
Apply for this Position
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