Job Description

JOB DESCRIPTION

NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.

We deliver consulting solutions by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world.

At NTT DATA everything we do is guided by our core values. We respect every voice, think bold, deliver the outcome and win together. Our leadership approach enables our people to feel inspired to contribute, empowered to take initiative, and genuinely cared for in their growth and wellbeing.

NTT Data Greece is looking for a Business Analyst in Athens to work with our clients in the European public sector.

You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on service monitoring, performance reporting, and data-driven business analysis. As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.

Your role:

  • Support the monitoring of IT services for availability, performance, and anomalies.
  • Assist with incident detection, classification, and follow-up using ITIL-aligned processes.
  • Participate in the preparation of service performance and availability reports.
  • Contribute to on-demand data analysis and quality checks of service operations.
  • Help monitor KPIs and service levels, identifying trends and improvement opportunities.
  • Assist in coordinating testing activities for national and EU-wide customs applications.
  • Collaborate with stakeholders from EU Member States and internal teams.
  • Document support procedures, incident logs, and test results.
  • Participate in meetings and workshops as a supporting consultant.
  • Continuously learn and build knowledge in the domain of the client's IT systems.

    • Why NTT DATA?

    We value a collaborative and supportive environment, celebrating curiosity and engagement

    We are committed to supporting the physical, financial and emotional well-being our of employees

    Career development. Training path and access to learning opportunities, yearly performance reviews and a mentorship program

    We believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working model

    Talent Friends. Refer a friend and receive a bonus when they join


    We care about you

    Health & well-being. Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions

    Diversity & inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUnique

    Please let us know if you require us to accommodate any accessibility needs during the recruitment process.


    Benefits at NTT DATA Greece

    Health insurance for the employee and one dependent family member (100% paid by NTT DATA)

    Meal vouchers of 120€ per month (x12)

    Corporate mobile phone: subscription & device

    Teleworking equipment allowance

    Udemy Account

    Access to Open Up mental health service 

    28 days of paid annual leave consisting of your legal holidays and compensation days


    Your profile:

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • 2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.
  • Basic understanding of incident and problem management processes (ITIL familiarity is a plus).
  • Exposure to service reporting, performance metrics or dashboards.
  • Comfortable with tools like Excel, Word, PowerPoint, Outlook.
  • Some knowledge of web technologies such as XML, JSON, or APIs is a plus.
  • Strong interest in working in an EU policy or public administration environment.
  • Excellent written and spoken English.

    • Nice to have:

  • Familiarity with public sector IT systems.
  • Awareness of ITIL concepts or certification (Foundation level is a plus).
  • Knowledge of any additional EU language.
  • Exposure to automated testing or monitoring tools.
  • Experience working in a multicultural or international setting.

    • Upon receiving an interview, you may request accommodation for any accessibility needs

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